At Rajasthan Junction, we craft your culinary adventures with the finest organic ingredients and unwavering commitment to quality. We’re confident you’ll love the vibrant aromas and delectable tastes our spices unlock, but we understand sometimes things don’t always go as planned. This policy outlines our approach to returns and exchanges, fostering trust and creating a smooth experience for every valued customer.

Conditions for Returns or Exchanges:

Within 24 hours of delivery:

  • Unused and unopened: We readily accept unopened and unused products for a full refund. Simply reach out via email at [mention email address] with your order number and reason for return.
  • Damaged or incorrect items: If you receive a damaged or incorrect item, notify us within 24 hours of delivery. We’ll swiftly dispatch a replacement or issue a full refund, whichever you prefer.

Please note:

  • Returned items must be in their original packaging with all labels and seals intact.
  • Shipping costs for returns are the responsibility of the customer, except for damaged or incorrect products where we’ll gladly cover the return shipping.
  • Due to the perishable nature of our food products, we cannot accept returns or exchanges for opened or used spices to ensure optimal freshness and hygiene.

Cultivating Culinary Harmony:

We value your satisfaction and aim to resolve any concerns promptly. If anything falls short of your expectations, don’t hesitate to contact us at info@rajasthanjunction.com within 24 hours of delivery. We’re happy to discuss alternative solutions, such as:

  • Partial refunds: For partially unsatisfactory orders, we may offer partial refunds to ensure your overall enjoyment.
  • Store credit: Opt for store credit instead of a refund to explore other culinary gems from Rajasthan Junction at your convenience.

Remember, our primary goal is to inspire joy through the exquisite flavours of authentic Rajasthan. We appreciate your understanding and cooperation in upholding this policy, allowing us to continue weaving culinary dreams together.

Happy cooking!

The Rajasthan Junction Team

P.S. Have any questions? Reach out within 24 hours at info@rajasthanjunction.com and we’ll be happy to help!

FAQs:

  • Q: What happens if I miss the 24-hour timeframe for returns? 
    A: While we prioritize prompt communication, please reach out even after 24 hours. We’ll do our best to find a solution depending on the specific situation.
  • Q: Can I exchange unopened spices for different products? 
    A: Absolutely! Simply contact us within 24 hours and we’ll guide you through the exchange process.
  • Q: What about refunds for international orders? 
    A: International returns policies may vary depending on your location. Contact us within 24 hours and we’ll provide specific details for your order.